Refund policy
Return & Refund Policy
At Proud Little Wardrobe, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we are happy to offer returns in accordance with the policy below.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn, unused, and in their original condition
- Free from marks, stains, perfumes, or odours
- Returned with all original tags and packaging intact
Unfortunately, we cannot accept returns for items that do not meet these conditions.
How to Return an Item
To request a return, please contact us at:
Email:proudlittlewardrobe@gmail.com
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your return request has been approved, we will provide instructions for returning your item.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 working days.
Please note that your bank or card provider may take additional time to process the refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received is faulty
- The item received is damaged
- An incorrect item was sent
We recommend using a tracked postal service, as we cannot be responsible for items lost during transit.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photographs of the issue.
We will arrange a replacement, exchange, or full refund where appropriate.
Exchanges
If you require a different size, please contact us as soon as possible. Exchanges are subject to stock availability.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalised or customised products
- Items returned outside the return period
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Proud Little Wardrobe
📧 proudlittlewardrobe@gmail.com