Refund policy

Return & Refund Policy

At Proud Little Wardrobe, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we are happy to offer returns in accordance with the policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn, unused, and in their original condition
  • Free from marks, stains, perfumes, or odours
  • Returned with all original tags and packaging intact

Unfortunately, we cannot accept returns for items that do not meet these conditions.

How to Return an Item

To request a return, please contact us at:

Email:proudlittlewardrobe@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Once your return request has been approved, we will provide instructions for returning your item.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days.

Please note that your bank or card provider may take additional time to process the refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is faulty
  • The item received is damaged
  • An incorrect item was sent

We recommend using a tracked postal service, as we cannot be responsible for items lost during transit.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photographs of the issue.

We will arrange a replacement, exchange, or full refund where appropriate.

Exchanges

If you require a different size, please contact us as soon as possible. Exchanges are subject to stock availability.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalised or customised products
  • Items returned outside the return period

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Proud Little Wardrobe
📧 proudlittlewardrobe@gmail.com